日本タタ・コンサルタンシー・サービシズ株式会社のService Management - ITIL Process Consultant (Banking/Finance)【Job No.418】求人

【部門紹介】

Department is incharge of providing IT Service Management Process and Tools Consultation, Design, Develeopment and Implementation solutions for ITO and AMO Services. Main offerings are Process implementation, ITSM Tools (Servicenow,SummitAI,BMC..) ITAM Tools (Snow,Flexera) ,Monitoring (Solarwinds,newrelic,datadog etc.), Service intergration & Automation etc. Total department size is 80 (Japan and India)

【プロジェクト紹介】

The IT Service Management (ITSM) team is a highly skilled and diverse group of professionals dedicated to providing Unified Service Delivery Management services based on ITIL (Information Technology Infrastructure Library) best practices. Our department operates on a hybrid model, leveraging the expertise across Japan and India.

【ポジションの魅力】

Working for this team offers the opportunity to be a part of a diverse and skilled group, apply ITIL best practices & Servicenow capababilities, and collaborate across multiple locations. It provides a dynamic, customer-centric environment with a strong focus on continuous improvement, professional development, and impactful IT service management.

【将来のキャリアパス】

The Project wiil provide a valuable experience in ITSM Process Consultation, design and implementaion activities along with exposure to customer-facing roles. Candidates can develop strong communication and relationship-building skills, crucial for client interactions. This experience opens doors to careers in customer service, account management, and IT consulting, where they can leverage their ITSM expertise to provide strategic guidance and solutions to clients, further advancing their careers in the IT and consulting domains.

【仕事内容]

As a an ITSM Process Consultant, you will play a pivotal role in enhancing IT Service Management and ensuring client satisfaction. Your responsibilities will encompass a wide range of ITIL disciplines, client-facing activities that includes consulting, designing, documenting, and implementing various ITSM processes and ITIL practices, contributing to service excellence in a diverse IT environment.

【必要条件】

• 7+ years of experience in an ITSM field or equivalent relevant work experience.

• ITIL qualified, has good knowledge and understanding on ITIL disciplines mainly Incident, Problem, Change, Knowledge, Service Level and Configuration Management.

• Experienced Service Management professional with good presentation and excellent customer facing service skills.

• Has good functional understanding and hands-on experience on usage of any of the ITSM tools like ServiceNow, Remedy, etc. for at least one of the modules (ITSM, ITOM, ITBM, ITxM, etc.)

• Experience in Supporting IT Service Management engagements for a medium to large-scale and diverse enterprises.

• Excellent problem solving, collaboration, influencing, and conflict management skills

• Basic technical background and understanding to present and discuss technical information in a way that establishes rapport and sustains credibility with IT Technical Teams.

• Has a detailed understanding of the service construct and critical metrics (SLAs, KPIs, etc.) to evaluate and review service performance and technical information provided by the service suppliers.

• Drives internal and external (Client) Service Review Meetings covering performance, service improvements, quality, and processes.

• Works closely with other enterprise service delivery areas; has responsibility for managing any priority incidents, including communication to the business, and driving root cause analysis and resolution to ensure continued and improved service.

• Identifies and makes recommendations for service improvement plans and ensures actions are followed through to completion in a timely manner.

• Conducts Knowledge Sharing sessions, mentors, coaches, and inspires lower level team members to higher levels of performance.

• Has a Proactive approach, eager for self-learning and new competencies building for self and team development.

【歓迎条件】

Proficiency in atleast one of the ITSM tools (e.g., ServiceNow, BMC Remedy, HP Service Manager, Jira Service Management).

Service Integration and Management (SIAM) knowledge.

【英語力】

Bilingual is preferred

■雇用形態

正社員

管理監督者分類：有(場合によって無)

試用期間：有（3か月）

残業手当：無

賞与：有(契約社員の場合は無)

昇給：都度

採用グレードに応じて裁量労働制を適用

(裁量同等手当：6万円～8万円/月)

■給与

月給300,000円～720,000円

※経験・能力など考慮の上、当社規程により決定

■就業時間

9:00～18:00

■休日/休暇

年次有給休暇（初年度10日 ※入社日によって異なる場合有）、完全週休2日制（土曜日・日曜日）、祝日、年末年始、慶弔休暇、育児・介護休業

■福利厚生

保険：健康・厚生年金・雇用・労災保険

制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス）

　　　※財形貯蓄・確定拠出年金は正社員のみ対象

施設：法人会員施設（スポーツクラブ、温泉保養所、ホテル他)